Due the current situation hotel bookings are a matter of trust.
The following advantages are for direct bookings for the summer season 2021:

  • As a direct booker you benefit from our best price guarantee.
  • Carefree booking*:
    If the situation arises that your arrival is not possible during your booked period due to travel warnings, entry requirements for Ischgl or border closures for Austria, you can cancel or rebook your booking free of charge.
  • Your reservation can be canceled free of charge up to one day before arrival if the arrival is not possible because of a COVID-19 illness. If a cancellation occurs for this reason, we kindly ask for medical evidence. Our general cancellation conditions apply to all other cancellations.
  • Regarding to our extensive measures, our hotel has the highest hygiene standards.

*Our cancellation conditions as part of the CAREFREE PACKAGE:
All direct bookings will receive the CARE-FREE PACKAGE. Direct bookings are booking who are made through our Schlosshotel Ischgl website or directly at the hotel. Except for online bookings that are not made through the Schlosshotel Ischgl website.

For all other cancellations, our general cancellation conditions apply in accordance with the general terms and conditions for the Austrian hotel industry.

Unfortunately we can’t say at the moment which measures will apply at the time of your arrival in hotel, restaurant, bar, etc. We will strictly follow all government measures and implement them as best as we can.

Our measures for our safety

  • 1 meter minimum distance to strangers
  • Refrain from shaking hands
  • Wear mouth and nose protection in all public areas
  • Wash hands several times a day
  • Sneeze or cough into the crook of your arm or into a handkerchief

  • Wish list and online check-in before arrival
  • Everything at a glance - Handout with all important information
  • Cashless payment is recommended

  • Daily cleaning and disinfection of all public areas
  • Ongoing controls
  • Disinfection columns and dispensers in the entire hotel area
  • Use of exclusively virucidal cleaning products from Ecolab

  • Compliance with minimum distance and person restrictions in our pool area, the relaxation room, saunas and in the steam bath
  • Wearing mouth and nose protection in the entrance area
  • Treatments and massages take place without restrictions - here we ask for a reservation

  • Weekly corona tests of the entire Schlosshotel Team
  • Comprehensive hygiene training for all employees with Ecolab
  • All employees wear mouth and nose protection

If you need a negative Covid-19 test for your trip home, you can have yourself tested in Ischgl. You will receive your result within 24 hours.

  • 6 days a week in the HELP Center Ischgl without prior registration
  • You need:
    • Mouth and nose protective mask
    • Photo ID (ID card, passport, etc.)
  • Costs: EUR 65.00 - 85.00