Due the current situation hotel bookings are a matter of trust.
The following advantages are for direct bookings for the summer season 2021:

• As a direct booker you benefit from our best price guarantee.
• Carefree booking*:
  If the situation arises that your arrival is not possible during your booked period due to travel warnings, entry requirements for Ischgl or border closures for Austria, you can cancel or rebook your booking free of charge.
• Your reservation can be canceled free of charge up to one day before arrival if the arrival is not possible because of a COVID-19 illness. If a cancellation occurs for this reason, we kindly ask for medical evidence. Our general cancellation conditions apply to all other cancellations.
• Regarding to our extensive measures, our hotel has the highest hygiene standards.

*Our cancellation conditions as part of the CAREFREE PACKAGE:
All direct bookings will receive the CARE-FREE PACKAGE. Direct bookings are booking who are made through our Schlosshotel Ischgl website or directly at the hotel. Except for online bookings that are not made through the Schlosshotel Ischgl website.

For all other cancellations, our general cancellation conditions apply in accordance with the general terms and conditions for the Austrian hotel industry.

Unfortunately we can’t say at the moment which measures will apply at the time of your arrival in hotel, restaurant, bar, etc. We will strictly follow all government measures and implement them as best as we can.