Important information about your booking
in our chalet

We offer our guests the exclusive and luxurious Chalet Mathon and pamper you all day long. You choose and relax according to your heart's desire! Get to know our inclusive services and find out everything you need to know about booking in our chalet.

Breakfast and dinner take place at the Schlosshotel Ischgl - you are also allowed to use the spacious SPA area in the hotel as a chalet guest.

We will be happy to assist you with your holiday planning and also advise you personally on +43 5444 5633 or office@schlosshotel-ischgl.com!

Inclusive services

  • An extraordinary long sleeper breakfast: enjoy regional and daily fresh deliciacies from our buffet in our Kristallsaal in the Schlosshotel Ischgl every day until noon
  • Daily 5-course fine dining menu in our Kristallsaal (for bookings including half board)
  • Free use of the private SPA in the Chalet with indoor pool, sauna, steam bath and fitness AND free use of our exclusive SPA area in the Hotel with indoor swimming pool, finnish sauna, herbal sauna, aroma steam bath, infrared cabin, treading water pool, water beds, tea-bar, fitness area
  • Bathrobe and slippers available for free
  • High speed internet service and WIFI in every Chalet
  • Daily housekeeping service and final cleaning service
  • Free use of the parking garage directly in the Chalet Mathon
  • Luxurious Bath & Body products

To enjoy the holiday even more

(With surcharge)

  • 24 h Shuttle-Service € 40,- per day
  • Restaurants, Skishop in the Schlosshotel Ischgl as per price list
  • Beauty- und Massage treatments in your private Chalet as per price list
  • Privat cook on request – we fulfill your dreams.. from Chalet-Fondue to Chalet-Gourmet
  • Privat Butler on request - VIP Concierge-Service

Exclusive Offer

  • Reservation through the Schlosshotel Ischgl
  • Check In / Check Out in the Hotel

Enjoy all the offers of the Schlosshotel Ischgl
You can take the shuttle from the chalet to Schlosshotel Ischgl in the morning, enjoy breakfast in our Kristallsaal and ski directly from the ski shop / ski depot onto the slopes / cable car. After a wonderful day’s skiing, you swing in front of Schlosshotel Ischgl, drop your ski equipment off with our ski concierge at the ski shop, enjoy the après-ski in the Schlosslounge, Champagne Hut or Champagne Club and then be driven back to your nearby chalet by shuttle. In the evening, you have the choice of our three restaurants – Kristallsaal, Schlossherrnstube and our traditional Weinstube.

Concierge service

Our concierge is happy to help you with any question, request or wish. Doesn’t matter if transfer bookings, table bookings or helicopter flights, do not hesitate to contact us any time under concierge@schlosshotel-ischgl.com.

Check-In & Check-Out

The Check.In to your room is available from 3 p.m. at the day of your arrival. At your day of departure we kindly ask you to leave the room until 11 a.m.

If you would like an early Check In or a late Check Out it is possible depending on the booking situation and on request – you can always ask our reception team.

If you leave early or come later than originally booked we charge the full costs.

Reservation

Your reservation is fixed after we received a prepayment of 30% of the total amount.

Exclusive Gala Dinners

On the evenings of Christmas and New Year’s Eve an exclusive evening with Gala Dinner is awaiting you. We are taking you on a taste adventure to make your evening even more special. Experience a special dinner which will meet your desires.

The surcharge for the Christmas Eve Gala Dinner is € 40,00 per person and for the New Year’s Eve Dinner € 80,00 per person

Dogs

Your pet is also welcome here. Your devoted companion may of course spend his holidays at the Schlosshotel Ischgl*****Superior. We have special dog rooms in our hotel that all our guests and four-legged friends feel well. We take the liberty of billing a small service charge for additional cleaning of EURO 25,00 per day. Please don’t forget to bring the food your pet needs, as it is not included in the price.

Please understand that your pet may not be taken into the dining room and spa facilities.

Payment Options

  • It is possible to pay the bill with cash, credit or debit cards.
  • Bank account:
    Bank Austria | IBAN: AT97 1200 0850 1767 6600
    BIC: BKAUATWW | UID Nr: ATU 32613703

Local Tax

Ischgl requests the payment of a lokaltax of 2,50 euro per person per day (except for children under the age of 14).

Family friendly prices

For children or additional persons, who sleep in the room of the parents or friends there are special discounts:

  • From 0 to 2 years they are free of charge
  • From 3 to 15 years there is a 50% reduction on the daily price
  • From 16 years on there is a 30% reduction on the daily price

On request and availability we offer baby beds, children seats for the restaurant, baby phones and baby lights.

If you have any wishes or questions do not hesitate to contact our team under +43 5444 5633 or office@schlosshotel-ischgl.com.

Cancellation policies

Cancellations are handled like the "General Terms and Conditions Hotels Austria":

  • 3 months before arrival free of charge
  • 3 months to 1 month before arrival: 40% of the total amount
  • 1 month to 1 week before arrival: 70% of the total amount
  • Less than one week before arrival: 90% of the total amount

We recommend to make a travel insurance at the European Travel Insurance.
European Travel Insurance